The website katarinabarbara.si is dedicated to the presentation and sale of unique ceramics. Katja Prunk s.p., which is the provider and also the manufacturer of the products, is responsible for the published content and execution of orders in accordance with the published conditions.The online store operates in accordance with the Consumer Protection Act (ZVPot), the Electronic Market Act (ZEPT), the Consumer Protection Against Unfair Business Practices Act (ZVPNPP) and the Personal Data Protection Act (ZVOP-1). A user is a person who uses the online store system or a customer in the katarinabarbara.si online store. The first electronic message about the status of the order applies to the purchase contract and is available to users at their written request.
Prices are valid at the time of placing the order and do not have a predetermined validity: they change in the case of special offers and promotions. Products with a reduced price have a limited validity until the day specified in the individual promotion, or until stocks are sold out. All prices are in euros and do not include VAT based on paragraph 1 of Article 94 of the Value Added Tax Act. Prices do not include delivery. Legal entities are obliged to state their tax number when making a purchase. Discounts, promotional codes, etc. do not add up.
Each product in the katarinabarbara.si online store has the name and description of the product, dimensions and price. By clicking the "ADD TO CART" button, the selected quantity of products is added to the online cart. The buyer can edit the status in the cart at any time by adding, removing or changing the quantity of ordered products.
Upon completion of the purchase, the customer moves on by clicking on the "CONTINUE TO CHECKOUT" button. This is followed by the entry of the delivery address and the selection of the payment method, where a direct bank transaction and the use of the PayPal service, which also includes the use of a credit card, are available. When choosing PayPal, clicking on the "CONTINUE TO PAYPAL" button will take you to the PayPal website, where you will follow their instructions and pay for the ordered goods. When choosing a bank transfer, you will complete the ordering process with the "COMPLETE PURCHASE" button, and the website will send your order for processing. You will receive an order confirmation with bank transfer information to your email address. Any order cancellations can be sent to info@katarinabarbara.si within one hour of placing the order.
Two payment methods are available in the katarinabarbara.si online store:
1.) Bank transfer (UPN order): The buyer places an order, then the information with the account for the money transfer is displayed. You will also receive a confirmation email with the transfer information in your email inbox. It is necessary to indicate the account number for the reference. As soon as the transfer is in our account, we send the products to the address provided. If the buyer does not receive the message, it is possible in the Spam folder.
2.) Payment via the PayPal payment system
The amounts of the gift vouchers are set in advance at €20, €50, €70 and €100. Gift vouchers are available in digital or written form, whereby the printed voucher is sent to the desired address after payment of the voucher and postage costs, and the digital voucher is forwarded to the selected email address at no additional cost. The voucher is a unique code that is entered into the shopping cart during checkout, and the purchase amount is automatically adjusted. The gift certificate cannot be exchanged for a cash payment. We do not offer refunds for purchases below the gift voucher amount. The validity of the gift voucher is indicated on the voucher. Gift vouchers are transferable. It is also possible to redeem a voucher for made to order products.
Products from the katarinabarbara.si online store are delivered in cooperation with Pošta Slovenije.
Shipping costs to addresses in Slovenia depend on the size of the order. The informative delivery calculation is indicated during the purchase process before its completion. For a package up to 2 kg and the delivery with a more careful handling service is €8.02. For a package of 2-5 kg and the delivery with a more careful handling service is €8.43. For a package up to 5-10 kg and delivery with a more careful handling service is €9.14. In any case, shipping is free for buyers from Slovenia if the order total exceeds €140.00.
The consumer has the right to notify the seller within 14 days of receiving the items that he withdraws from the contract, without having to give a reason for his decision. The deadline starts counting one day after the date of collection of the package. Withdrawal from the contract is sent by the consumer to the seller's email address: info@katarinabarbara.si.
In case of withdrawal from the contract, the consumer returns the received item by post to the seller's address: Katja Prunk s.p., Tomaj 134, 6221 Dutovlje.
The only cost charged to the consumer in connection with withdrawal from the contract is the cost of returning the items. The item must be returned to the seller no later than 8 days from the sending of the cancellation notice by registered mail in the original packaging and packaging without a redemption fee.
The consumer does not have the right to withdraw from the contract in the case of contracts, the subject of which is an article that was manufactured according to the precise instructions of the consumer, that was adapted to his personal needs, that due to its nature is not suitable for return, or an article that has already been used and for hygienic reasons it is not suitable for resale.
In the case of withdrawal from the contract, the provider returns all payments received to the consumer's current account, which he specified in the notice of withdrawal from the contract or in another agreed way, no later than eight days after receiving the returned product.
For all complaints, you can call us or send us an email. In case of any problems with our products, wrongly delivered shipment, etc. we will do our best to solve your problems or help you with additional information and instructions.
The consumer can exercise his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered. In the error notification, the consumer must describe the error in more detail and allow the seller to inspect the item. The consumer can notify the seller of the defect personally, for which the seller must issue a certificate, or send it to the store where the item was purchased, or to the seller's representative with whom he concluded the contract. (Article 37 a ZVPot). In the case of a material defect, the consumer may, at his choice, request: rectification of the defect in the goods, or refund of the amount paid in proportion to the defect, or replacement of the goods with new, flawless goods, or refund of the amount paid.
The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered. A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery. (Article 37.b ZVPot).
Personal data of users of the online store www. katarinabarbara.si is protected in accordance with the Personal Data Protection Act (ZVOP-1). We store and use the data exclusively to fulfill orders and send news and will not pass it on to third parties under any circumstances.
Website www. katarinabarbara.si automatically collects exclusively non-personal data about the use of the website, such as page visits, daily number of visitors, time period during which visitors stay on the website, etc. The website uses Google's "Google Analytics" service, which is intended to monitor and analyze the visit to the website. To help analyze site traffic, it uses cookies that release information about your use of the site, including your IP address.
Katarina Barbara, unique ceramics, Katja Prunk s.p. in accordance with legal norms, it does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes (Official Gazette of the Republic of Slovenia, No. 81/15).
Katarina Barbara, unique ceramics, Katja Prunk s.p. as a provider of goods and services engaged in online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available to consumers at the electronic link: http://ec.europa.eu/odr.
Navedena ureditev izhaja iz Zakona o izvensodnem reševanju potrošniških sporov (Uradni list RS, št. 81/15), Uredbe (EU) št. 524/2013 Evropskega parlamenta in Sveta o spletnem reševanju potrošniških sporov ter spremembi Uredbe (ES) št. 2016/2004 in Direktive 2009/22/ES.
The online store katarinabarbara.si and all data on it (photos, graphics, content) are subject to copyright or other forms of intellectual property protection. The content of the website may not be copied, baked, modified or reproduced in any other way, except with our written consent.
Tomaj, 07/01/2024